At Denitseswift Bag, we value customer satisfaction and strive to ensure that every purchase meets your expectations. This Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.
1. Eligibility for Returns
You may request a return or refund if:
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The item is defective, damaged, or incorrect upon arrival
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The item does not match the product description
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The request is submitted within 14 days of receiving the product
To be eligible for a return, items must be:
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Unused and in original condition
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Returned with original packaging, tags, and accessories
2. Non-Returnable Items
The following items are not eligible for return or refund:
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Items damaged due to misuse or improper care
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Items returned after the return window has expired
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Clearance or final sale items (if specified at purchase)
3. How to Request a Refund
To initiate a return or refund, please contact us at:
Please include the following information in your email:
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Order number
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Reason for return
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Photos or evidence (if the item is damaged or defective)
Our customer support team will review your request and respond within 1–3 business days with further instructions.
4. Return Shipping
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If the return is due to our error (defective or incorrect item), we will cover return shipping costs.
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If the return is due to personal reasons (e.g., preference change), return shipping costs will be the customer’s responsibility.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
5. Refund Processing
Once the returned item is received and inspected:
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Approved refunds will be processed to the original payment method
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Refunds typically take 5–10 business days to appear, depending on your payment provider
Shipping fees are non-refundable unless the return is due to our error.
6. Exchanges
If you wish to exchange an item for a different product or variant, please contact us before returning the item. Exchanges are subject to product availability.
7. Late or Missing Refunds
If you have not received your refund after the processing period:
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Check your bank account again
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Contact your payment provider
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If the issue persists, contact us at desktop@denitseswift.com
8. Policy Updates
Denitseswift Bag reserves the right to update this Refund Policy at any time. Changes will be posted on this page and take effect immediately.